Schedule Service
Amenities and features:
- Same-day maintenance appointments
- State-of-the-art diagnostic equipment
- Complimentary car wash
- Guest lounge with refreshments & restrooms
- Electric & hybrid vehicle services
- Easily communicate with your Service Advisor via email or text
Schedule Service
Experience unrivaled care and unparalleled expertise with every service at Servco Lexus.
Use our online scheduler to easily book or modify your service appointment. For recalls or to schedule a service over the phone, please call (877) 214-9844 . For assistance scheduling on Big Island/Kauai, please call (808) 861-2310 Mon-Fri 8am-4pm
Customer Alert: Predatory Vehicle Service Contract Solicitations | Learn more
FAQs
Schedule online, in person, or at the end of each service appointment with our cashier. Our online appointment scheduler makes it easy to create and manage your Lexus service appointment.
To modify or cancel an existing appointment, either use the online scheduler, click the link provided on your appointment confirmation, or call your Servco Lexus service center using the number provided in the pull-down menu up top.
To see a list of recommended services for your vehicle, use our online scheduler. Just confirm your service center above, and click Schedule Service. From there,
1. Sign into your account using either your phone number, email or vehicle information (model, mileage, or vin) if you’re a new customer
2. Select your Lexus service, repair or submit other requests like recalls or diagnosis.
3. Select your appointment day and time
4. Choose your transportation - you can drop off the vehicle, wait for the vehicle, or request a shuttle service
5. Confirm your service appointment booking. Opt-in to receive appointment confirmation and reminders via SMS text, email or by phone call from your service advisor
6. Once your appointment is booked, a confirmation number will be sent out
*Be sure to bring your current license, vehicle registration, and service appointment confirmation. Upon arrival for a service appointment, simply pull your car up to one the service lanes and we'll take it from there!
Routine maintenance tasks like oil changes or tire rotations usually take around 45 minutes to an hour while more extensive services or repairs require additional time. The duration of a Lexus service depends on the type of services your vehicle needs.
- Main Shop - for diagnosis, recalls, repairs, as well as intermediate and major maintenance service intervals.
- Drop Off reservations are checked in during morning hours and most will be completed by end of day, if not sooner. You will be updated with any results, delays, or requests for additional information.
- Waiter reservations are worked on while you wait and are limited to basic maintenance
- Note: Your selection may affect appointment availability. You will be given an estimated completion time when checking-in with your Service Consultant. Your service check-in time is for vehicle drop-off time and not specifically when a technician will start working on your vehicle.
As part of our complimentary DriveSure benefits, you’ll receive 180-days of roadside assistance, rental car coverage, and road hazard tire protection.
*To sign up for an account or view your personalized DriveSure benefits, use your phone to scan the QR code on your Krex benefits sheet, or the Maintenance Reminder Sticker (oil change reminder sticker placed on your windshield and benefit sheet).
- To maintain your benefits, your DriveSure coverage automatically renews when you return for routine maintenance service every 5K miles or 180 days.*
- For Lexus Roadside Assistance, or new Lexus vehicles within first 4 years, please call 1-877-525-0778 or press the Emergency Assist Button*
Check out our 2 Full-Service locations:
Check out our 2 Full-Service locations:
Mobile Service Schedule Map
Servco Lexus is proud to bring you Lexus mobile auto service. Please reach out to our team of coordinators to better assist you. Schedule ahead of time and let us bring service to you.
FOR ROADSIDE ASSISTANCE CALL: 1-877-525-0778
Requirements for Mobile Service
- Available by appointment only. Appointments must be made at least 2 weeks in advance by phone, text or our online request form below.
- Not applicable for roadside assistance or emergency services.
- Available in select regions around Oahu island and Kona, Big Island.
- For basic maintenance services. More extensive work may require going to a dealership.
- Service must be done in privately owned residences that have a covered car port or garage on level ground with at least 3-4 feet of clearance all around where technicians will have minimal interruptions. Condominium and high rise buildings may be restricted. Please check with any condo or HOA prior to scheduling. *NO hillsides, slopes, or parking structures.
- There will be a $19.95 Mobile Service fee for all mobile services. (Big Island Mobile Service: Does not include disposal of fluids. Customers must be able to dispose of any fluids; the technician will not carry out or dispose of them.)
