Supports the mobility needs of Lexus Hawai’i owners and/or family members with physical disabilities.




Provides new or wheelchair-accessible converted Lexus retail vehicle buyers with a reimbursement of up to $1,000 (paid directly to the retail buyer) to help offset expenses incurred for the following:

  • Purchase and/or installation of qualifying adaptive mobility equipment
  • Vehicle conversion required for wheelchair accessibility. This offer applies only to new and/or wheelchair-accessible converted mobility vehicles with less than 799 miles.

Refer to guidelines below and reimbursement application form for detailed requirements; maximum $1,000 per vehicle ID number (VIN).




Lexus Hawai’i supports the U.S. Department of Transportation’s recommended process, which is detailed in the brochure “Adapting Motor Vehicles for People with Disabilities.” Copies are available by calling (888) 327-4236 or at

The Process Includes These Steps:

1. Determine your state's driver's license requirements

2. Evaluate your needs

Contact a mobility equipment dealer in your area to identify the adaptive equipment most suited to your needs.

3. Select the right vehicle

Consult with your evaluator, an adaptive equipment installer and your local Lexus dealer to determine the best Lexus model to meet your needs.

4. Choose a qualified mobility equipment installer

Shop around and ask about qualifications, capabilities, experience, warranty coverage and service. Confirm they are members of the National Mobility Equipment Dealers Association (NMEDA) or another organization that has established vehicle conversion standards.

5. Obtain training on the user of the new equipment

When this process is complete, follow the guidelines and complete and submit the attached application for assistance to recover up to $1,000 of the cost of your adaptive equipment and/or conversion.

Subject to advance written lessor approval. Note: Not all leasing companies will approve the installation of adaptive equipment, so be sure to check and obtain written approval first.


Lexus Hawai’i will provide a reimbursement of up to $1,000 to each eligible, original retail customer, for the exact cost they paid to purchase and/or install qualifying adaptive driving or passenger equipment for transporting persons with physical disabilities.{1} This offer applies to all purchased or leased new Lexus vehicles. Leased vehicles require advance written lessor approval of adaptive equipment installations.{2}

  • Only new vehicles sold or leased and delivered to a retail customer by an authorized Lexus Hawai’i dealer are eligible for reimbursement under this program. Fleet incentive recipients are not eligible to participate in this program. Excludes mobility vehicles converted for wheelchair access with less than 799 miles. 
  • Reimbursement not to exceed $1,000 per qualifying Vehicle Identification Number (VIN). 
  • The adaptive equipment must be purchased and installed within 12 months of vehicle purchase or lease. A Reimbursement Application form must be submitted to Lexus Hawai'i within 90 days of complete installation of adaptive equipment.
  • Note: Lexus Hawai’i will reimburse the labor cost and required materials for transferring existing equipment from a used vehicle to a new Lexus. Lexus recommends the transfer be performed by an NMEDA Dealer with GAP certification. Refer to for information on GAP certified dealers. 
  • Qualifying adaptive equipment or conversion is defined as any aftermarket alteration or equipment installation on an eligible Lexus vehicle that provides the disabled user convenient access and/or the ability to drive the vehicle. Equipment installed must be within vehicle weight limits and any hitch-mounted device must be within hitch load and tongue weight limits as identified in the vehicle’s Owner’s Manual. 
  • A prescription or note from a licensed medical doctor on physician’s letterhead is required for reimbursement, except as noted below. For a limited number of adaptations, such as hand controls, no medical note or prescription is required. Any modifications not listed on this application as an obvious mobility adaptation must have a written document from a licensed medical doctor describing the customer’s disability/limitation. Lexus Hawai’i dealer-installed accessories are not reimbursable under the Lexus Hawai’i Mobility Assistance Program. For pedal extender reimbursement, the customer must be medically diagnosed with a physical condition. Questions about other adaptations should be directed to Servco Auto Customer Services at (888) 272-5514.
  • To obtain reimbursement, the Reimbursement Application form must be completed in its entirety and signed by the customer and the selling dealership. It should be mailed along with a copy of the vehicle sales or lease agreement, the adaptive equipment company's paid invoice showing payment by the vehicle owner{1}, a Lessor Letter of Authorization (for leased vehicles) and a prescription or note from a licensed medical doctor on physician's letterhead (when required) to the following address:

Servco Auto Customer Services 

2850 Pukoloa St., Suite 202 

Honolulu, HI 96819 

Payment to the individual Mobility Assistance Program customer will be mailed within 

6–8 weeks after receipt of an approved claim form and all required documentation. 

Please call Servco Auto Customer Services with any questions: 

(888) 272-5514


Lexus Hawai’i dealer-installed accessories are not reimbursable under the Lexus Hawai’i Mobility Assistance Program. 

The following adaptations would be considered obvious mobility adaptations and, as such, do not require a doctor’s note, or completion of the LICENSED MEDICAL DOCTOR VALIDATION section of the Reimbursement Application Form or other documentation, to qualify for reimbursement. 

Running boards and trailer hitches are reimbursable only if they are not available to order as a factory option or as a Lexus Accessory.

Note: Lexus Hawai’i cannot be responsible for the quality, safety or efficiency of adaptive equipment supplied by others. Consumers should obtain complete information and references prior to purchasing such devices and having a vehicle adapted.